Yokermill Medical Practice, Glasgow
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The practice requires 48 hours notice for repeat prescriptions.
You can either send it to the surgery with a stamped address envelope or hand it in to reception.
If you do not have a tick sheet, written requests will be accepted and issued where appropriate.
Alternatively, you can now use the new Online Patient Access System to order your medication.
Online Service:Patient Access or by Telephone:0141 959 2118ry
How to Register with a GP
When you attend the practice and request to join the practice, you will be given a registration document. This will ask you some basic details, name, date of birth, address and the name of your last doctor. You will be asked to complete this along with a general health questionnaire which should be given to the practice when you attend for your new patient medical.
If you would like to change your doctor, but are having problems registering at another practice, by telephoning the Health Board you will be allocated a new GP.
Telephone number : 0141 300 1300
Our practice boundaries fall in postal areas G13 3 and G13 4
However, we are happy to give consideration to those patients sitting on the boundary.
Although registered with a particular doctor, you are free to attend any doctor of your choice within the practice.
Making an appointment
All consultations are by appointment. The normal appointment time is 10 minutes. If you require to see a doctor urgently you will be seen at the practice using an emergency slot which we reserve in the morning and afternoon surgeries for those patients who require to be seen on the day.
You can arrange an appointment by Telephone or the new Online Patient Access System.
Telephone:0141 959 2118
Online Service: Patient Access
The practice uses textphone for those patients who are unable to hear and will be able to arrange an appointment via this method.
Early Bird Appointments
The practice run an early morning surgery ‘early birds’ from 07.00 am to 08.30 am on a Wednesday morning (fortnightly). To book, please ask for an early-bird appointment.
Contacting the Surgery
If you would like to speak to a doctor you can telephone at the end of their consulting time. If they are not available to speak to you at this time your name, contact number and message will be taken and the doctor will return your call.
Likewise, if you would like time to speak to any other member of staff, including our reception staff you can telephone the practice between 08.30 am and 6.00 pm (Except Tuesdays when we close at 12.00) You can speak to our Receptionists face to face at these times. All our reception staff work part-time and am/pm shifts. If the person you wish to speak with is not available, a message will be left for them at the practice to contact you.
Out of Hours
The practice is closed between 6.00 pm and 08.30 am every day, except Tuesday when we close at 12 noon. Medic Call, the company we use on our half day will deal with any emergency you may have. They will deal with your telephone call and contact the doctor if necessary. Alternatively you may wish to use the NHS 24 help line.
NHS 24 on 111.
For more information please go to www.nhs24.com
Visit NHS 24 at www.nhs24.com or Call NHS 24 on 111
It is our policy only to visit people at home who are housebound due to medical problems or terminally ill.
If you are housebound or too ill to attend the surgery, please telephone between 08.30 and 10.00am. The Receptionist will take the details and pass them on to the Doctor. It may not be possible to request a particular doctor on these occasions. If an emergency arises during the day that may require a visit then telephone 0141 959 2118.
Our District Nursing Staff, provide nursing care to patients within their own homes if they are unable to come to the surgery. This will be arranged by either Dr. Dickson or Dr. Gemie.
Help us to Help You
In the time that a doctor can see one person at home, they can have seen up to about 4 patients in the surgery. Often it is traveling to a patient’s home that takes the time. We also cannot take all the facilities available to us at the surgery out on our home visits.
Visits are one of the privileges of the NHS; they are not a patient right. We are very happy to visit where there is a medical reason to do so, but not where the reason is either social or convenience. We find that people request home visits because they don’t want to pay for a taxi (but are happy to do so for a haircut), or because it is raining or more convenient. It is almost never appropriate to visit children at home – coming out in the cold is not going to affect them if they are properly dressed.
It is important that we are fair to everyone. Wasting time on unnecessary home visits can delay someone else getting (sometimes life-saving) treatment they need.
Finding the practice
Access for disabled patients is available at Yokermill Medical Practice and a specially designed toilet is available within our surgery
Hearing Loops are also available for patients who have difficulty hearing.
If you require any further specific help, please ask at reception.
The practice has a small car park with approximately 8 spaces and 2 disables bays.
Please not the Practice does not accept any responsibility for any damage, accidents or losses. Users of the practice car park do so at their own risk.
About our practice
PATIENT RIGHTS (Scotland) Act 2011
The Patient Rights (Scotland) Act 2011 supports the Scottish Governments vision for a high quality, person-centred NHS. The Act applies to every member of staff working for NHS Scotland, and for all independent contractors and their staff who provide NHS services.
The Act states that everyone involved in the delivery of NHS services in Scotland, and their employers, must uphold a set of Healthcare Principles that underpin quality care and treatment. Providers fo NHS services throughout the country practice these principles every day, and now the Act sets them out in law.
The Principles Cover:
Each patient’s needs, circumstances, opinions and abilities must be taken into account when they receive healthcare. Privacy and confidentiality should be respected and patients should receive any support they need to enable them to access healthcare.
Quality Care and Treatment
Healthcare should be based on current clinical guidelines and standards and should be provided in such a way as to avoid any unnecessary harm or injury to the patient. Healthcare providers should consider the range of treatment options available to the patient.
Patients should be encouraged to take part in decisions about their health and wellbeing, and given any information or support that they need. They should be encouraged to treat healthcare staff with dignity and respect.
Patients should be communicated with in a way that they can understand and healthcare staff should make sure that the patient has understood the information given.
All staff should be able to listen and respond to feedback, comments and concerns appropriately, effectively and efficiently. They should also ensure that complaints are dealt with according to the NHS complaints procedure.
Best Use of Resources
Healthcare staff and patients should make sure that resources are used as efficiently as possible.